Duggan Welch Family | San Francisco, California (2023)

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Michelle Velasquez — The hardest thing as a parent is to lose a child. The same day i lost my son my mother contacted zachary, he was very helpful and told her everything she needed to know. He told her that i can contact them to start the process of my son’s cremation. When i called i spoke to a young lady that explained... Read more everything with no type of sympathy, she told me the price of everything and mentioned the shipping cost which was different than what was told to my mother. When i asked her how much it really was she said i don’t remember. After a long process of getting things situated i would call on occasion to check on the status of my son’s cremation and i would get the run around, i would call and leave messages and would never get a call back but when my mother would call there wouldnt be any issues. Its hard enough as a mother losing my son but the worse thing of it all is having to go through a process of cremating your child or burying your child with people that clearly shows they dont care. This was a horrible experience.

After I received my sons ashes, my fiancé and i found unknown things in it. Read less

Reviewed on Google on June 28, 2022, 1:28 p.m.

JAYLEN TALLEY — Highly wouldn’t recommend, they give you the whole run around when it comes down to trying to get your loved one ashes back. You always have to call multiple times to find out the status of the cremation, yet the person who answers the phone say they would have to tell the person in charge to give you... Read more a call back. Days can go on with no call back from anyone. My family paid them in full with cash for the cremation and the memorial service. Believe it or not they sent a bill to my house. And when my family called asking about what the bill was for the lady who answered the phone said it’s for them having to send my uncle to a different crematorium because he was too big for theirs supposedly. Yet when my father went down there to sign the papers for my uncle to be taken to a different crematorium the guy said it wasn’t no extra fees. Not sure if someone if trying to pocket money, but when it comes down to everything, things just don’t make sense at all. To top it off we didn’t receive my uncle’s ashes back until almost a whole month later from the time they picked his ashes up from the crematorium they took him to. I hate the fact that my uncle’s body was just sitting for weeks after his memorial service, especially since we were suppose to have his ashes back before the time of his memorial service. Read less

Reviewed on Google on June 23, 2022, 9:34 a.m.

James Talley — I had a terrible experience with this Funeral home. I had paid in full when time for the service the cremation wasn't done. It took over a month after his service to get his ashes and then they had to nerve to tell me I owe them more money

Reviewed on Google on June 17, 2022, 7:57 a.m.

C B — Based on a recommendation I selected this funeral home for my mom’s services . I should’ve known based on the first phone call and in-person encounter to turn around and select another place. I was frozen in grief and wanted immediate relief so I moved forward . I will say that Zachary and an older... Read more gentleman were kind and sensitive during all encounters. I actually wanted to ask for Z for all
phone calls. I dreaded having to speak with the female receptionist, name unknown. The female receptionist is simply rude and unprofessional. Her attitude is disgusting to say she works at a funeral
home. She lacks proper mannerism and empathy for a family’s grief. I’ve already told my family to not have any dealings with this place upon my death. I definitely will not return for any other family member that I may need to make their final arrangement. I expected better mannerisms, sensitivity and compassion for a person making arrangements for their loved one, especially a parent. Spent close to $10K for services to make an already difficult time feel even worse. Read less

Reviewed on Google on June 15, 2022, 6:53 p.m.

Sonia Villalta — Staff met me on a Sunday to sign the paperwork and pick a casket. Very well organized and easy to select what I needed for my Mom’s funeral. They had already picked up my Mom from the Senior Living Facility two days before without hesitation. I checked to make sure she had her cross and bible in the... Read more casket. She was dressed in her favorite Sabbath dress and shoes. Staff were prompt and thoughtful on the day of her transport via hurst to Cypress Memorial Cemetery in Colma. Thank you, Duggan’s Staff for easing the pain by being SO caring and professional! Read less

Reviewed on Google on April 16, 2022, 4:54 p.m.

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